SERVICES
Your most unhappy customers are your greatest source of learning. Learn with us on any of the packages below.
SERVICE 101 - BASIC PACKAGE
In this package the crucial basics of service are covered,
- WHAT CUSTOMERS EXPECT
- MOMENTS OF TRUTH
- SELF PRESENTATION
- BODY LANGUAGE
- THE DIFFERENCE BETWEEN
- THE HOW AND THE WHAT
- DEADLY SINS OF SERVICE
- GREETING AND SEATING GUESTS
- LAYING TABLES
- KNOWING & PRESENTING THE MENU
- TAKING ORDERS
- CARRYING PLATES
- HANDLING GLASSWARE, CUTLERY, CROCKERY
- DRINKS SERVICE
- ORDER OF SERVICE
- FOOD SERVICE (FOOD PLACEMENT INFRONT OF GUESTS)
- CLEARING TABLES
- POST MEAL ETIQUETTE
THE ESSENCE OF SERVICE - INTERMEDIATE PACKAGE
In this package we up the ante on the training to more advanced subjects, including:
- GOOD SERVICE VS GREAT SERVICE
- HANDLING SPECIAL REQUESTS
- DIETARY REQUIREMENTS
- BASIC WINES: STORAGE, TEMPERATURES, ETC
- WINE PRESENTING
- WINE POURING
- WHAT'S IN THAT? - COMMON SAUCES
- WHAT ARE YOU TALKING ABOUT? (DIGESTIF, ETC)
- UPSELLING
- ABOVE & BEYOND
- OUR ROLE IN SERVICE
- PRESENTING THE CHECK
- DIFFICULT SITUATIONS & SERVICE RECOVERY
- KYC - KNOW YOUR CUSTOMER
- GUESTS FAREWELLS - THE FINAL MOMENT OF TRUTH
the posh host/ concierge
Tailored completely to your organization we work with your team to take good service to great service, learning to exceed guest expectations in any and every way. The perfect package to keep you one step ahead of your competition.
HOUSEKEEPING 101 - basic package KEEPING
In this package the crucial basics are covered, including:
- WHAT IS HOUSEKEEPING & GUEST EXPECTATIONS
- moments of truth
- BODY LANGUAGE AND SELF PRESENTATION
- EQUIPMENT AND HOW TO USE IT
- HOW TO CLEAN - PRODUCTS, EQUIPMENT
- the difference between the how and the what
- MIS EN PLACE AND BACK OF HOUSE
- MAKING THE ROOM
- MAINTENANCE RESPONSIBILITIES
- DEPARTMENTAL COMMUNICATION
- THE LAUNDRY
THE ESSENCE OF HOUSEKEEPING - INTERMEDIATE PACKAGE
In this package we up the ante on the training to more advanced subjects, including:
- GOOD SERVICE VS GREAT SERVICE
- HANDLING SPECIAL REQUESTS
- ABOVE AND BEYOND
- OUR ROLE IN SERVICE
- THE WOW FACTOR
- KYC - KNOW YOUR CUSTOMER
- DIFFICULT SITUATIONS
- GUEST INTERACTION
- ROOM ORIENTATION
STYLE GUIDE
A style guide is key to create a set of standards that ensures your venue is always set to the inspired design. We will create a detailed document covering everything from table set-ups to the overall decor appearance to ensure all your staff have on-hand manual to easily refer and adhere to.
ASSET REGISTER
The main purpose of an asset register is to enable businesses to have one document containing all asset details inclusive of supplier, brand, SKU codes, opening stock quantities, locations within your organization, all of which will guarantee consistency when replacing stock. From glassware and cutlery to furniture, we will include it all.
THOSE LITTLE EXTRAS
Sometimes all you need is a few added extras to really wow your customers. From designing wine menus, wine cards, pillow menus, turn down cards, table numbers...we have done it all. We will come up with the ideas and design according to your needs and brand to really elevate your look.
This is the ultimate addition to any package or simply on its own.
Add a footnote if this applies to your restaurant